Senior Mobile Experience Specialist

T-Mobile; San Diego (CA); On-site; USD 64,000 - 75,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Annual stock purchase plan

Paid time off and holidays

Parental and family leave

Tuition assistance

Disability insurance

Life insurance

Job summary

T-Mobile USA, Inc. seeks a Sr Mobile Expert to deliver best-in-class customer service at our company-owned Experience stores. You’ll use new systems and a product roadmap to resolve customer needs from research to resolution, collaborating with Customer Service and Engineering to create a one-stop experience.

We provide curated training and a development path in a team-based culture that rewards contributions to experience and store results, with opportunities for growth in sales and service.

Qualifications

• High School Diploma or GED required.
• Retail: 12+ months Neighborhood Mobile Expert preferred.
• Care: Elite Expert, Account Care preferred.
• Care: Elite Expert, Technical Care preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork

Troubleshooting

Education

High School Diploma/GED

Retail: 12+ mos Neighborhood Mobile Expert

Care: Elite Expert, Account Care

Care: Elite Expert, Technical Care

Job description

T-Mobile USA, Inc. seeks a Sr Mobile Expert to deliver best-in-class customer service at our company-owned Experience stores. You’ll use new systems and a product roadmap to resolve customer needs from research to resolution, collaborating with Customer Service and Engineering to create a one-stop experience.

We provide curated training and a development path in a team-based culture that rewards contributions to experience and store results, with opportunities for growth in sales and service.