Senior Mobile Experience Specialist

T-Mobile; New York (NY); On-site; USD 40,000 - 65,000; Full time

Job summary

T-Mobile is seeking an Experience Expert in New York to deliver best-in-class customer service while applying retail expertise in company-owned Experience stores. You will help customers explore products, resolve issues, and learn new systems and tools, shaping memorable shopping experiences.

You will participate in curated training, grow expertise as a SME on T-Mobile offerings, and collaborate with peers to ensure seamless resolution of customer needs.

Qualifications

• Experience in delivering high quality customer service in a retail setting.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.

Skills

Customer service

Retail experience

Job description

T-Mobile is seeking an Experience Expert in New York to deliver best-in-class customer service while applying retail expertise in company-owned Experience stores. You will help customers explore products, resolve issues, and learn new systems and tools, shaping memorable shopping experiences.

You will participate in curated training, grow expertise as a SME on T-Mobile offerings, and collaborate with peers to ensure seamless resolution of customer needs.