Senior Mobile Experience Specialist

T-MOBILE USA, Inc.; Gastonia (NC); On-site; USD 60,000 - 68,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

401(k)

Stock grants

Paid time off

Paid holidays

Job summary

Sr Mobile Expert at T-Mobile USA, Inc. delivers best-in-class customer service in a store environment, leveraging retail expertise and a roadmap for new products.

You will work with in-store systems and digital tools to resolve customer needs with a focus on sales and service excellence, supported by curated training and growth opportunities. The role emphasizes cross-functional collaboration with Service and Engineering teams, enabling a one-stop resolution for customer pain points and a

Qualifications

• High School Diploma or GED required.
• Retail: 12+ months experience preferred.
• Care/Elite Expert experience preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to stay current and develop SME knowledge of T-Mobile.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Job description

Sr Mobile Expert at T-Mobile USA, Inc. delivers best-in-class customer service in a store environment, leveraging retail expertise and a roadmap for new products.

You will work with in-store systems and digital tools to resolve customer needs with a focus on sales and service excellence, supported by curated training and growth opportunities. The role emphasizes cross-functional collaboration with Service and Engineering teams, enabling a one-stop resolution for customer pain points and a