Senior Mobile Experience Specialist

T-Mobile; Grandville (MI); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401(k)

Stock grants

Stock purchase plan

Paid time off

Paid holidays

Parental leave

Tuition assistance

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert for our company-owned Experience stores to deliver best-in-class customer service while leveraging retail expertise.

You will use new systems and tools for issue resolution, contribute to a team-based culture, and participate in a curated training program designed to grow expertise in products and customer care. The role emphasizes customer-focused selling, continuous learning, and collaboration with peers in Customer Service and Engineering to

Qualifications

• High School Diploma/GED is required.
• Retail: 12+ months – Neighborhood Mobile Expert (Preferred)
• Care: Elite Expert, Account Care (Preferred)
• Care: Elite Expert, Technical Care (Preferred)

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in‑store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T‑Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert for our company-owned Experience stores to deliver best-in-class customer service while leveraging retail expertise.

You will use new systems and tools for issue resolution, contribute to a team-based culture, and participate in a curated training program designed to grow expertise in products and customer care. The role emphasizes customer-focused selling, continuous learning, and collaboration with peers in Customer Service and Engineering to