Senior Mobile Experience Leader

T-MOBILE USA, Inc.; Town of Amherst (NY); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Health insurance

Dental and vision insurance

Paid time off

Paid holidays

Parental leave

Family building benefits

Tuition assistance

Commuter benefits

Mobile service discounts

Home internet discounts

Disability insurance

Life insurance

Pet insurance

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service while leveraging retail knowledge at company-owned Experience stores.

You will engage customers, utilize in-store and digital tools, and collaborate with Customer Service and Engineering to create concise resolutions and strong experiences. The role offers curated training, ongoing development, and a team-based culture that rewards contributions to store results and customer experiences.

Qualifications

• High School Diploma/GED required.
• Retail: 12+ months Neighborhood Mobile Expert preferred.
• Care: Elite Expert, Account Care preferred.
• Care: Elite Expert, Technical Care preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Retail: 12+ mos Neighborhood Mobile Expert (Preferred)

Care: Elite Expert, Account Care (Preferred)

Care: Elite Expert, Technical Care (Preferred)

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service while leveraging retail knowledge at company-owned Experience stores.

You will engage customers, utilize in-store and digital tools, and collaborate with Customer Service and Engineering to create concise resolutions and strong experiences. The role offers curated training, ongoing development, and a team-based culture that rewards contributions to store results and customer experiences.