Senior Mobile Experience Specialist

T-MOBILE USA, Inc.; Severn (MD); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k) plan

Paid time off

Paid holidays

Tuition assistance

Mobile service discounts

Home internet discounts

Disability insurance

Life insurance

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service while leveraging retail expertise in company-owned Experience stores.

You will use new systems and tools to resolve customer needs from research to resolution as part of a cross-functional team with Engineering and Customer Service. You will receive curated training and ongoing development in an environment that rewards collaboration and performance.

Qualifications

• High School Diploma or GED required.
• Retail: 12+ mos. Neighborhood Mobile Expert (Preferred).
• Care: Elite Expert, Account Care (Preferred).
• Care: Elite Expert, Technical Care (Preferred).

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service while leveraging retail expertise in company-owned Experience stores.

You will use new systems and tools to resolve customer needs from research to resolution as part of a cross-functional team with Engineering and Customer Service. You will receive curated training and ongoing development in an environment that rewards collaboration and performance.