Senior Mobile Experience Specialist

T-MOBILE USA, Inc.

SOUTH PLAINFIELD (NJ)

On-site

USD 64,000 - 76,000

Full time

4 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

12 paid holidays

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service while leveraging retail expertise in our company-owned Experience stores.

You will solve customer needs from research to resolution with new tools and a dedicated training curriculum designed to develop expertise and drive store success. You will work with peers in Customer Service and Engineering to create a one-stop resolution for customer pain points, earning incentives and enjoying comprehensive

Qualifications

High School Diploma or GED is required.
Retail: 12+ months Neighborhood Mobile Expert preferred.
Care: Elite Expert, Account Care preferred.
Care: Elite Expert, Technical Care preferred.

Responsibilities

Sells appropriate products, features, and services based on customer needs.
Resolves customer pain points in one interaction using in-store systems and digital tools.
Completes ongoing training to become SME in all things T-Mobile.
Leverages digital tools in interactions and onboarding.
Collaborates to build a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service while leveraging retail expertise in our company-owned Experience stores.

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