Senior Mobile Experience Specialist

T-MOBILE USA, Inc.; Oklahoma City (OK); On-site; USD 40,000 - 68,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to join our Experience stores in a dynamic, team-based environment.

You will deliver best-in-class customer service while applying retail expertise to solve problems and guide customers through the product roadmap built for these locations. You will receive curated training and ongoing development, working with Customer Service and Engineering peers to create a one-stop resolution for customer pain points.

Qualifications

• High School Diploma or GED required.
• Retail experience with mobile products preferred.
• Customer service and sales skills are essential.

Responsibilities

• Sell appropriate products, features, and services based on customer needs.
• Resolve customer pain points in one interaction using in-store systems and digital tools.
• Complete ongoing training to act as SME in all things T-Mobile.
• Leverage digital tools in interactions and onboarding.
• Collaborate to build a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Retail: 12+ mos. Neighborhood Mobile Expert (Preferred)

Care: Elite Expert, Account Care (Preferred)

Care: Elite Expert, Technical Care (Preferred)

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to join our Experience stores in a dynamic, team-based environment.

You will deliver best-in-class customer service while applying retail expertise to solve problems and guide customers through the product roadmap built for these locations. You will receive curated training and ongoing development, working with Customer Service and Engineering peers to create a one-stop resolution for customer pain points.