Senior Mobile Expert: Customer Experience Leader

T-MOBILE USA, Inc.; Riverdale (UT); On-site; USD 60,000 - 78,000; Full time

Benefits offered by this job

Health insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Tuition assistance

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service and leverage retail expertise in our company-owned Experience stores.

You will work with new systems and a product roadmap built for these locations, collaborating with Customer Service and Engineering to resolve customer pain points and drive store results. You will receive curated training and ongoing development in an environment that rewards performance, with a culture emphasizing teamwork and a strong

Qualifications

• Must have a High School Diploma or GED.
• Retail experience preferred (12+ months).
• Care/Elite Care experience a plus but not required.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer issues in one interaction using in-store systems and digital tools.
• Completes ongoing training to act as SME for all things T-Mobile.
• Leverages digital tools in interactions and onboarding.
• Collaborates to build a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service and leverage retail expertise in our company-owned Experience stores.

You will work with new systems and a product roadmap built for these locations, collaborating with Customer Service and Engineering to resolve customer pain points and drive store results. You will receive curated training and ongoing development in an environment that rewards performance, with a culture emphasizing teamwork and a strong