Senior Mobile Expert: Customer-Driven Tech & Sales Pro

T-Mobile; Woodcrest Gardens (MD); On-site; USD 36,000 - 47,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Paid time off and holidays

Job summary

T-Mobile USA, Inc. is seeking Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores. You will work with a team to resolve customer needs, use in-store systems and digital tools, and stay current with ongoing training.

The role emphasizes retail expertise, collaboration with engineers and service teams, and a pathway to develop leadership while delivering top customer experiences in a dynamic environment.

Qualifications

• Communication, critical thinking, and customer service are essential.
• Multitasking and product knowledge are required to resolve issues efficiently.
• Sales and teamwork are important for delivering best-in-class experiences.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to act as SME in all things T-Mobile.
• Leverages digital tools in interactions and onboarding.
• Collaborates to build a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores. You will work with a team to resolve customer needs, use in-store systems and digital tools, and stay current with ongoing training.

The role emphasizes retail expertise, collaboration with engineers and service teams, and a pathway to develop leadership while delivering top customer experiences in a dynamic environment.