Senior Membership Growth & Experience Leader

YMCA of South Hampton Roads; Franklin (VA); On-site; USD 42,000 - 56,000; Full time

Job summary

The YMCA of South Hampton Roads is seeking a Center Membership leader to drive membership sales, renewals, and deliver outstanding service to members and guests. You will assist the Membership Director, supervise the Membership Experience Leaders, and coordinate program registrations, schedules, and events while upholding the Y's standards and safety policies in a dynamic, community-focused center.

Join a mission-driven team that values community, inclusion, and professional growth through

Qualifications

• 1-3 years of sales or customer service experience; management preferred.
• High School Diploma or GED required.
• Strong attention to detail and accuracy.
• Excellent communication skills.
• Ability to work under stress and resolve conflicts professionally.
• Strong organizational and multitasking abilities.
• Ability to lead and motivate a team.
• Strong interpersonal and problem-solving skills.
• Ability to adapt in a fast-paced environment.
• Able to relate to diverse communities.

Responsibilities

• Lead the Center Membership team and support the Membership Director.
• Oversee membership sales, renewals, and outreach.
• Ensure exemplary customer service to members, guests, and participants.
• Schedule staff to maintain sales and service standards.
• Promote programs and memberships in coordination with marketing.
• Coordinate program registration including phone, walk-in, and web.
• Maintain member service procedures and update staff.
• Represent YMCA at community events.
• Participate in staff meetings and trainings.
• Adhere to all YMCA policies and safety standards.

Skills

Sales

Customer service

Communication skills

Staff supervision

Time management

Organizational skills

Conflict resolution

Microsoft Office

Google Workspace

SGA Sales

Flexible hours

Education

High School Diploma or GED

Tools

SGA Sales system

Job description

The YMCA of South Hampton Roads is seeking a Center Membership leader to drive membership sales, renewals, and deliver outstanding service to members and guests. You will assist the Membership Director, supervise the Membership Experience Leaders, and coordinate program registrations, schedules, and events while upholding the Y's standards and safety policies in a dynamic, community-focused center.

Join a mission-driven team that values community, inclusion, and professional growth through