Membership Experience Director: Growth, Programs & Service

YMCA of Portsmouth; Norfolk (VA); On-site; USD 45,000 - 47,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Paid time off

Job summary

YMCA of South Hampton Roads is seeking a Membership Experience Director to lead the Center Membership and Family Experience teams, assisting the DVP/Executive Director in supervising the Membership Experience Leaders and overseeing Family Programs, Stay ’N Play, Interactive Zone and Birthday Party rentals.

The role provides operational leadership in new program development, ensures high service standards for members, guests, and participants, and drives membership sales, renewals and outreach.

Qualifications

• Minimum two years experience as a coordinator or supervisor of membership and/or child care programs.
• Strong management and development skills to facilitate positive relationships with participants, members, staff and volunteers.
• Minimum of 21 years of age.
• Degree preferred in Business, Early Childhood Education or related field or working towards a degree in the above areas.

Responsibilities

• Supports association’s goals and objectives.
• Fiscal management in all areas of responsibility.
• Plans, develops and implements programming for Stay and Play, Interactive Zone, Youth and Family Programs and related programs.
• Implements sales and membership strategies that support recruitment of new members and retention/engagement of existing members including achievement of sales goals, prospect closing ratios, 13-month retention, membership revenue, and secret shopping goals.
• Communicates the YMCA mission and objectives to the community.
• Participates in assigned aspects of the Annual Giving Campaign.

Skills

Membership coordination

Staff supervision

Customer service

Program development

Education

Degree preferred in Business or related field

Job description

YMCA of South Hampton Roads is seeking a Membership Experience Director to lead the Center Membership and Family Experience teams, assisting the DVP/Executive Director in supervising the Membership Experience Leaders and overseeing Family Programs, Stay ’N Play, Interactive Zone and Birthday Party rentals.

The role provides operational leadership in new program development, ensures high service standards for members, guests, and participants, and drives membership sales, renewals and outreach.