Member Experience Lead & Sales Driver

YMCA of Portsmouth; Suffolk (VA); On-site; USD 18,000 - 19,000; Full time

Job summary

YMCA of South Hampton Roads is seeking a Membership Services Associate to provide outstanding service for members, guests, and program participants. You will drive membership sales and renewals, assist with program registrations, and maintain a clean, welcoming facility.

This role supports administrative needs for membership and programs to ensure an optimal guest experience. Responsibilities include executing sales strategies, collaborating with marketing, promoting enrollments, and

Qualifications

• Excellent verbal, interpersonal and problem-solving skills.
• Ability to work in a fast-paced and constantly-changing environment.
• Ability to multitask.
• Ability to set priorities and manage multiple concurrent tasks.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Ability to handle conflict professionally and manage conflict resolution in a timely manner.
• Previous customer service, sales or related experience.
• Strong knowledge of computer operations, Microsoft Office Suite, and Google Documents.
• Must be able to work flexible hours including evenings, weekends, and holidays.
• Former YMCA experience utilizing SGA Sales preferred.

Responsibilities

• Delivers excellent service to all members, guests, and program participants.
• Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the facility.
• Responsible for membership sales, renewals, and prospect follow up as directed.
• Provides administrative support for membership and programs to create an optimal experience for guests.
• Implements sales and membership strategies that support recruitment of new members and retention/engagement of existing members.
• Creates a member-focused culture and models relationship-building skills in all interactions.
• Fosters a climate of innovation and resolves problems to ensure exemplary member satisfaction.
• Promotes program and membership enrollment in interactions with existing and potential members in conjunction with marketing efforts to maximize sales.
• Coordinates program registration, including logistics to support phone, walk-in and web registration.
• Ensures proper implementation of member service procedures and communicates changes to staff.

Job description

YMCA of South Hampton Roads is seeking a Membership Services Associate to provide outstanding service for members, guests, and program participants. You will drive membership sales and renewals, assist with program registrations, and maintain a clean, welcoming facility.

This role supports administrative needs for membership and programs to ensure an optimal guest experience. Responsibilities include executing sales strategies, collaborating with marketing, promoting enrollments, and