Member Experience & Engagement Leader

Ymc; Chesapeake (VA); On-site; USD 18,000 - 19,000; Full time

Job summary

YMCA of South Hampton Roads is seeking a Membership Sales Specialist to deliver excellent service to members, guests, and program participants. You will promote memberships and programs, respond to needs, and maintain a clean, organized facility while supporting administrative tasks for membership operations.

The role emphasizes achieving sales goals, renewing memberships, and following standardized procedures to ensure an outstanding guest experience.

Qualifications

• Excellent verbal, interpersonal and problem-solving skills.
• Ability to work in a fast-paced and constantly-changing environment.
• Ability to multitask and manage multiple concurrent tasks.
• Flexible hours including evenings, weekends, and holidays.

Responsibilities

• Implements sales and membership strategies that support recruitment of new members and retention/engagement of existing members including achievement of sales goals, prospect closing ratios, 13-month retention, membership revenue, and secret shopping goals as directed by the Regional Membership Director.
• Creates a member-focused culture and models relationship-building skills in all interactions.
• Fosters a climate of innovation and resolves problems to ensure exemplary member satisfaction.
• Promotes program and membership enrollment in interactions with existing and potential members in conjunction with marketing efforts to maximize sales.
• Coordinates program registration, including logistics to support phone, walk-in and web registration.
• Ensures proper implementation of member service procedures and communicates changes to staff.

Skills

Verbal communication

Interpersonal skills

Problem solving

Multitasking

Customer service experience

Sales experience

Tools

Microsoft Office Suite

Google Documents

Job description

YMCA of South Hampton Roads is seeking a Membership Sales Specialist to deliver excellent service to members, guests, and program participants. You will promote memberships and programs, respond to needs, and maintain a clean, organized facility while supporting administrative tasks for membership operations.

The role emphasizes achieving sales goals, renewing memberships, and following standardized procedures to ensure an outstanding guest experience.