Senior Membership Growth Lead

YMCA of the Cedar Rapids Metro Area; Franklin (VA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Competitive wages

Advancement opportunities

Training programs

Job summary

YMCA of South Hampton Roads is seeking a Membership Leader to guide the Center Membership team, support the Membership Director, and ensure exceptional service for members, guests, and program participants. You will drive membership sales, renewals, and program enrollment while upholding YMCA standards.

You will coordinate registrations, supervise staff, and promote a welcoming, high-quality member experience across centers, with opportunities for advancement and training within the YMCA.

Qualifications

• 1-3 years of proven experience in sales, customer service, or related experience.
• High School Diploma or GED equivalent
• Detail-oriented, high attention to accuracy
• Excellent communication skills
• The ability to work under stress and resolve conflict professionally and in a timely manner
• Sound organizational skills, ability to multitask, set priorities and manage multiple concurrent projects
• The ability to motivate staff and lead a team
• Excellent verbal, interpersonal and problem-solving skills
• Ability to work in a fast-paced and constantly-changing environment
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community
• Strong knowledge of computer operations, Microsoft Office Suite, and Google Workspace
• Former YMCA experience utilizing SGA Sales preferred
• Must be able to work flexible hours including evenings, weekends, and holidays
• Follows all standards, policies and procedures as established by the YMCA of South Hampton Roads, including Employee Code of Conduct, Child Abuse Reporting and Prevention, emergency procedures and sanitation and standards
• Excellent verbal, interpersonal and problem-solving skills
• Ability to work in a fast-paced and constantly-changing environment
• Ability to multitask
• Ability to set priorities and manage multiple concurrent tasks
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community
• Ability to handle conflict professionally and manage conflict resolution in a timely manner

Responsibilities

• Assist the Membership Director to maximize membership sales revenue and meet or exceed corporate-set goals through effective management of front line sales and front-line service team
• Implement sales and membership strategies provided by the Membership Director that support recruitment of new members and retention/engagement of existing members including achievement of sales goals, prospect closing ratios, 13-month retention, membership revenue, and secret shopping goals
• Assist in supervision of the Membership Experience Leader team to ensure members and prospects receive exemplary customer service during all interactions
• Assist in scheduling personnel as needed to maintain excellent sales and service standards
• Work a flexible schedule to ensure that Centers are properly staffed
• Problem solve challenging situations and think of creative solutions to solve problems
• Suggest innovative ways to meet sales goals
• Promotes program and membership enrollment during interactions with existing and potential members in conjunction with marketing efforts to maximize sales.
• Coordinates program registration, including logistics to support phone, walk-in and web registration.
• Ensures proper implementation of member service procedures. Reviews and updates membership procedures and communicates changes to staff. Coordinates with the Resource Operations Center as necessary on financial transactions.
• Assists in organizing membership events at the YMCA and represents the YMCA at community events to promote the YMCA.
• Participates in staff meetings and/or related meetings as requested.
• Completes employee training as required, including New Staff Orientation, Blood Bourne Pathogens and Child Abuse Prevention, among others.
• Follows all standards, policies and procedures as established by the YMCA of South Hampton Roads, including Employee Code of Conduct, Child Abuse Reporting and Prevention, emergency procedures and state licensing standards where applicable; makes ADA accommodations where appropriate; maintains the program site, equipment, sanitation and standards, and required program records.
• Assists in all areas as assigned.

Skills

Sales

Customer service

Communication

Leadership

Team management

Multitask

Microsoft Office

Google Workspace

Education

High School Diploma or GED

Tools

SGA Sales

Job description

YMCA of South Hampton Roads is seeking a Membership Leader to guide the Center Membership team, support the Membership Director, and ensure exceptional service for members, guests, and program participants. You will drive membership sales, renewals, and program enrollment while upholding YMCA standards.

You will coordinate registrations, supervise staff, and promote a welcoming, high-quality member experience across centers, with opportunities for advancement and training within the YMCA.