Member Experience & Engagement Leader

YMCA of South Hampton Roads; Portsmouth (VA); On-site; USD 18,000 - 20,000; Full time

Job summary

YMCA of South Hampton Roads is seeking a service-oriented professional to deliver exceptional service to members, guests, and program participants. The role focuses on membership sales, renewals, and program support to create an optimal guest experience.

Responsibilities include executing sales strategies, coordinating registrations, maintaining service standards, and assisting in community events to promote the YMCA’s mission and values.

Qualifications

• Excellent verbal, interpersonal and problem-solving skills.
• Ability to work in a fast-paced and constantly-changing environment.
• Ability to multitask and manage multiple tasks.
• Ability to relate to diverse groups in the community.
• Former YMCA experience utilizing SGA Sales preferred.

Responsibilities

• Implements sales and membership strategies to recruit and retain members.
• Builds a member-focused culture and models relationship-building in all interactions.
• Resolves problems to ensure exemplary member satisfaction.
• Promotes program and membership enrollment with marketing efforts to maximize sales.
• Coordinates program registration and logistics for phone, walk-in, and web registrations.
• Ensures proper implementation of member service procedures and communicates changes to staff.
• Assists in organizing membership events and represents the YMCA at community events.

Skills

Verbal skills

Interpersonal skills

Problem solving

Multitasking

Customer service experience

Flexible hours

SDA Sales experience preferred

Tools

Microsoft Office Suite

Google Docs

Job description

YMCA of South Hampton Roads is seeking a service-oriented professional to deliver exceptional service to members, guests, and program participants. The role focuses on membership sales, renewals, and program support to create an optimal guest experience.

Responsibilities include executing sales strategies, coordinating registrations, maintaining service standards, and assisting in community events to promote the YMCA’s mission and values.