Member Experience & Engagement Lead

Ymc; Virginia Beach (VA); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Flexible hours

Job summary

YMCA of South Hampton Roads is seeking a Membership Sales & Service Associate to deliver excellent service to members, guests, and program participants. You will promote memberships and programs, and maintain cleanliness and organization of the facility.

In this role you will implement sales and membership strategies to recruit new members and retain existing ones, create a member-focused culture, and collaborate with marketing to maximize enrollment.

Qualifications

• Excellent verbal, interpersonal and problem-solving skills.
• Ability to work in a fast-paced and constantly-changing environment.
• Ability to multitask.
• Ability to set priorities and manage multiple concurrent tasks.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Ability to handle conflict professionally and manage conflict resolution in a timely manner.
• Previous customer service, sales or related experience.
• Strong knowledge of computer operations, Microsoft Office Suite, and Google Documents.
• High attention to accuracy and detail.
• Must be able to work flexible hours including evenings, weekends, and holidays.
• Former YMCA experience utilizing SGA Sales preferred.

Responsibilities

• Implements sales and membership strategies to recruit new members and retain existing ones.
• Creates a member-focused culture and models relationship-building in all interactions.
• Fosters a climate of innovation and resolves problems to ensure member satisfaction.
• Promotes program and membership enrollment in coordination with marketing.
• Coordinates program registration including phone, walk-in and web registration.
• Ensures proper implementation of member service procedures and communicates changes.
• Assists in organizing membership events and represents the YMCA at community events.
• Participates in staff meetings and completes required employee training.
• Follows all standards and policies and maintains records.
• Assists in all areas as assigned.

Skills

Customer service

Sales

Multitasking

Time management

Computer skills

Microsoft Office

Google Docs

Conflict resolution

Flexibility

Communication

Relationship-building

Tools

SGA Sales

Job description

YMCA of South Hampton Roads is seeking a Membership Sales & Service Associate to deliver excellent service to members, guests, and program participants. You will promote memberships and programs, and maintain cleanliness and organization of the facility.

In this role you will implement sales and membership strategies to recruit new members and retain existing ones, create a member-focused culture, and collaborate with marketing to maximize enrollment.