Senior Medical Admin & Scheduling Specialist

C340 UMass Memorial Medical Group, Inc.; Charlton City (MA); On-site; USD 23,000 - 43,000; Full time

Job summary

UMass Memorial Health is seeking a Secretary, Medical Admin Sr to provide advanced administrative support to physicians, staff, and clinical operations. You will manage scheduling, patient intake, documentation, billing support, and coordinate meetings, ensuring HIPAA compliance and high-quality service.

We value 2 years of healthcare office experience, proficiency with Microsoft Office and EHR systems, and excellent organization and communication.

Qualifications

• High School diploma or equivalent.
• Preferred completion of a medical secretary, medical assistant, or related vocational training program.
• 2 years of experience in a medical office or healthcare setting.
• Proficiency in Microsoft Office Suite and electronic health record (EHR) systems.
• Strong organizational, communication, and customer service skills.
• Ability to maintain confidentiality of patient and organizational information.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Schedules and coordinates inpatient and outpatient visits, procedures, and diagnostic testing, collaborating with patients, caregivers, and ancillary services to ensure accuracy and timeliness.
• Registers patients, verifies insurance coverage and eligibility, and secures required referrals or authorizations.
• Assists with new patient intake, including collecting demographic and insurance information.
• Identifies urgent patient-care needs and escalates to providers or clinical staff as appropriate.
• Answers and screens phone calls, responds to routine inquiries, and routes messages to appropriate caregivers.
• Greets visitors and patients, determines their needs, provides information on procedures and policies, and ensures a professional, courteous experience.
• Maintains patient charts and documentation in accordance with HIPAA regulations.
• Transcribes medical reports from dictation and produces correspondence, reports, memos, and other documents.
• Prepares, updates, and maintains patient charts, records and other documentation in accordance with organization standards and HIPAA regulations.
• Collects patient copayments, processes payments, and maintains records for daily deposits.
• Performs on-site charge entry for submission to billing.

Skills

Microsoft Office

EHR systems

Communication

Confidentiality

Education

High School diploma

Medical secretary training

Job description

UMass Memorial Health is seeking a Secretary, Medical Admin Sr to provide advanced administrative support to physicians, staff, and clinical operations. You will manage scheduling, patient intake, documentation, billing support, and coordinate meetings, ensuring HIPAA compliance and high-quality service.

We value 2 years of healthcare office experience, proficiency with Microsoft Office and EHR systems, and excellent organization and communication.