Senior Medical Admin Lead — Scheduling & Patient Care

UMass Memorial Health; Charlton (MA); On-site; USD 23,000 - 43,000; Full time

Job summary

UMass Memorial Health is seeking a skilled Secretary, Medical Admin Sr to provide advanced administrative support to physicians and clinical staff. You will coordinate scheduling, manage patient records, and assist with billing processes in a fast-paced hospital setting.

The role requires a High School diploma (preferably with medical secretary training) and at least 2 years of healthcare office experience, with proficiency in Microsoft Office and EHR systems.

Qualifications

• 2 years of experience in a medical office or healthcare setting.
• Proficiency in Microsoft Office Suite and electronic health record (EHR) systems.
• Strong organizational, communication, and customer service skills.
• Ability to maintain confidentiality of patient and organizational information.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Schedules and coordinates inpatient and outpatient visits, procedures, and diagnostic testing, with patients and staff.
• Registers patients, verifies insurance coverage and eligibility, and secures referrals/authorizations.
• Assists with new patient intake, including collecting demographic and insurance information.
• Identifies urgent patient-care needs and escalates to providers or staff as appropriate.
• Answers and screens phone calls, routes messages, and provides information on procedures and policies.
• Greets visitors and patients, ensuring a professional and courteous experience.
• Maintains patient charts and documentation in accordance with HIPAA.

Skills

Organizational skills

Communication

Customer service

Confidentiality

Multitasking

Education

High School diploma

Medical secretary training

Tools

Microsoft Office

EHR systems

Job description

UMass Memorial Health is seeking a skilled Secretary, Medical Admin Sr to provide advanced administrative support to physicians and clinical staff. You will coordinate scheduling, manage patient records, and assist with billing processes in a fast-paced hospital setting.

The role requires a High School diploma (preferably with medical secretary training) and at least 2 years of healthcare office experience, with proficiency in Microsoft Office and EHR systems.