Senior Medical Admin Secretary — Scheduling & Office Ops

UMass Memorial Health; Worcester (MA); On-site; USD 22,868 - 43,215; Full time

Benefits offered by this job

Signing bonus

Job summary

UMass Memorial Health in Worcester, MA is seeking a Secretary, Medical Admin Sr to provide advanced administrative and clerical support to physicians, APPs, and clinical staff. The role may coordinate office operations, train administrative personnel, manage scheduling, and act as the primary liaison for clinical, academic, and administrative functions.

The position emphasizes professionalism, confidentiality, and customer service while supporting the efficiency of the medical office.

Qualifications

• High School diploma or equivalent.
• 2 years of experience in a medical office or healthcare setting.
• Proficiency in Microsoft Office Suite and electronic health record (EHR) systems.
• Strong organizational, communication, and customer service skills.
• Ability to maintain confidentiality of patient and organizational information.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Preferred: experience in an academic medical office and familiarity with medical terminology.

Responsibilities

• Schedules and coordinates inpatient and outpatient visits, procedures, and testing with providers and services.
• Registers patients, verifies insurance coverage, and secures referrals or authorizations.
• Transcribes reports, proofs edits, and prepares standard letters and forms.
• Collects copayments, processes payments, and handles on-site charge entry.
• Prepares routine paperwork, maintains confidential files, and monitors supply inventory.

Skills

Microsoft Office

EHR systems

Organization

Communication

Confidentiality

Multitasking

Education

High School diploma

Medical secretary/medical assistant training preferred

Job description

UMass Memorial Health in Worcester, MA is seeking a Secretary, Medical Admin Sr to provide advanced administrative and clerical support to physicians, APPs, and clinical staff. The role may coordinate office operations, train administrative personnel, manage scheduling, and act as the primary liaison for clinical, academic, and administrative functions.

The position emphasizes professionalism, confidentiality, and customer service while supporting the efficiency of the medical office.