Senior Medical Admin Secretary — Scheduling & Coordination

UMass Memorial Health; Northbridge (MA); On-site; USD 36,000 - 65,000; Full time

Benefits offered by this job

Signing bonus potential

Job summary

UMass Memorial Health is seeking a dedicated Secretary, Medical Admin Sr to provide advanced administrative and clerical support to physicians, APPs, and clinical staff. The role involves coordinating scheduling, patient registration, billing support, and maintaining confidential medical records according to HIPAA standards.

The position emphasizes high standards of professionalism, discretion, and customer service within a busy academic medical environment.

Qualifications

• 2 years of experience in a medical office or healthcare setting.
• Proficiency in Microsoft Office Suite and electronic health record (EHR) systems.
• Strong organizational, communication, and customer service skills.
• Ability to maintain confidentiality of patient and organizational information.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Patient Scheduling, Registration, and Coordination.
• Registers patients, verifies insurance coverage and eligibility, and secures required referrals or authorizations.
• Transcribes medical reports and maintains patient charts per HIPAA.
• Answer calls, greet visitors, and provide information on procedures and policies.
• Coordinate meetings, travel, and administrative support for staff and departments.
• Assist with billing processes and on-site deposits; maintain confidential records.

Skills

MS Office

EHR systems

Organizational skills

Communication

Customer service

Confidentiality

Multitasking

Education

High School diploma or equivalent

Medical secretary training (preferred)

Tools

Microsoft Office Suite

Scheduling software

EHR software

Job description

UMass Memorial Health is seeking a dedicated Secretary, Medical Admin Sr to provide advanced administrative and clerical support to physicians, APPs, and clinical staff. The role involves coordinating scheduling, patient registration, billing support, and maintaining confidential medical records according to HIPAA standards.

The position emphasizes high standards of professionalism, discretion, and customer service within a busy academic medical environment.