Senior Managing Partner - Remote Cloud ERP & AI

Workday; United States; Remote; USD 157,000 - 235,000; Full time

Job summary

Workday seeks a Principal Managing Partner who will drive the successful deployment of Workday solutions for a portfolio of strategic customers across diversified industries. You will cultivate executive relationships, guide deployments, and expand value through in-subscription adoption and additional services while partnering with sales, consulting, and product teams.

The role emphasizes driving customer satisfaction, subscription revenue retention, and growth, leveraging AI capabilities to

Qualifications

• 10+ years’ experience deploying large, sophisticated Cloud SaaS ERP (HCM & Fins) solutions at a project and program manager level.
• 2+ years direct experience with a cloud-native HR or Finance software (such as Workday, SuccessFactors, NetSuite, or a similar product) as an implementation leader, business function owner, hands‑on configuration resource, or workmate.
• 8+ years of developing and maintaining C-level relationships resulting in successful partnerships and strategic alignment.

Responsibilities

• Collaborate with Account Executives and Service Executives to help position and sell or upsell Workday product, deployment, and postproduction services, into your customer base and ensure they’re getting maximum value from the product.
• Have overall responsibility for the successful deployment of the Workday solution, driving adoption, guiding customers in the implementation of new features and products and selling additional services to support their strategy.
• Participate in sales cycles to help support implementation related activities for prospects that will become part of their portfolio.
• Drive customer self-sufficiency by ensuring customers understand how to engage with the Workday services organization.
• Partner with workmates to position additional value available through in-subscription adoption, additional subscription products, or activation of offerings from our platform ecosystem.
• Participate in partner selection for non-Workday primed engagements.
• Guide large, partner-led accounts with global complexity such as M&A and divestitures.
• Create the strategic plan across the customer architecture serving on and actively participate in customer steering committee meetings and nurturing executive relationships.
• Provide direction and support to Workday and service partner project teams especially as it relates to scope, budget, timeline, and critical deployment issues, may act as the point of contact to facilitate and resolve escalated customer and/or project issues.
• Engage other service resources as necessary to support account planning and feature adoption strategies.
• Leverage customer relationships as needed for prospect references.
• Translate emerging AI technologies into practical, high-impact client solutions embedded directly within their daily tools and processes

Skills

C-level relationships

Stakeholder management

Account planning

Customer engagement

AI literacy

Job description

Workday seeks a Principal Managing Partner who will drive the successful deployment of Workday solutions for a portfolio of strategic customers across diversified industries. You will cultivate executive relationships, guide deployments, and expand value through in-subscription adoption and additional services while partnering with sales, consulting, and product teams.

The role emphasizes driving customer satisfaction, subscription revenue retention, and growth, leveraging AI capabilities to