Senior Manager, Customer Expansion & Growth Ops

Dandy; United States; On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Healthcare benefits

Dental benefits

Mental health support

Parental planning

Retirement savings

Paid time off

Job summary

Dandy is building an expansion engine to grow revenue from its existing customer base. The Senior Manager, Customer Expansion leads a high-impact team spanning BDR and STS, shaping the operating model, and scaling capabilities across the portfolio.

You will partner with Account Management, Training, Sales, Marketing, Product, and RevOps to identify expansion opportunities, reduce friction, and drive adoption and retention in a high-growth environment.

Qualifications

• 5+ years of B2B sales, customer growth, or related commercial experience.
• 3+ years managing and developing sales teams and frontline leaders.
• Strong operational discipline and ability to structure ambiguity.

Responsibilities

• Build and lead the Expansion organization with frontline managers across BDR and STS.
• Develop repeatable expansion playbooks across product portfolio and activation workflows.
• Create the BDR-to-STS motion and playbooks for events and high-touch expansion opportunities.
• Establish cadence, metrics, and accountability systems with leading indicators.
• Collaborate with Account Management, Sales, Training, Marketing, Product, and RevOps to remove friction.
• Build feedback loops to identify what works and where customers get stuck.
• Test and operationalize new expansion motions as the business evolves.

Skills

B2B sales

Team leadership

Operational discipline

Cross-functional collaboration

Strategic planning

Job description

Dandy is building an expansion engine to grow revenue from its existing customer base. The Senior Manager, Customer Expansion leads a high-impact team spanning BDR and STS, shaping the operating model, and scaling capabilities across the portfolio.

You will partner with Account Management, Training, Sales, Marketing, Product, and RevOps to identify expansion opportunities, reduce friction, and drive adoption and retention in a high-growth environment.