Revenue Ops Leader - Customer Success & Growth

Dandy; United States; Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Healthcare

Dental

Mental health support

Parental planning resources

Retirement savings options

Generous paid time off

Job summary

Dandy is seeking a Senior Manager, Revenue Operations, Customer Success to scale our customer lifecycle across onboarding, activation, cross-sell, and retention for our SMB segment. You’ll own the operational backbone of CS, building processes, systems, and incentives to improve productivity and activation.

You will partner with CS leadership to translate goals into actionable operating plans, design capacity models, and drive efficient funnel management.

Qualifications

• 6–8+ years of experience in Revenue Operations, Sales Operations, Customer Success Operations, or a related field.
• Experience supporting Customer Success, SDR, outbound sales, or pipeline-generation organization.
• Strong understanding of CS funnel metrics: activity, connect rates, meetings set, meetings held, conversion rates, and pipeline generation.
• Proven ability to translate strategy into scalable processes and operating rhythms.

Responsibilities

• Own end-to-end Revenue Operations support for the Customer Success organization, from Training to ramped customer.
• Translate company-level revenue and pipeline goals into clear operating plans for the CS team.
• Partner with CS leadership on capacity planning, headcount modeling, territory design, productivity targets, and performance management.
• Develop and optimize pursuit prioritization, routing, distribution, and coverage strategies for high-value opportunities.
• Build reporting and dashboards providing visibility into rep activity, productivity, funnel conversion, and pipeline health.
• Identify funnel gaps and work with CS leadership to improve connect rates, meetings, and retention.
• Design, refine, and automate workflows to increase CS efficiency and reduce admin work.
• Establish strong pipeline-management practices including aging, follow-up, and closed-lost processes.
• Collaborate with Sales, Marketing, Enablement, and RevOps for alignment across the top-of-funnel journey.
• Support experiments and pilots across messaging, channels, lead prioritization, and rep workflows; scale successful tests.
• Support international expansion of CS into several countries over the next 12 months.

Skills

Revenue Operations

Sales Operations

Customer Success Operations

CRM systems (Salesforce)

Looker

Hex

Analytics

Stakeholder management

Process design

Strategic thinking

Tools

Salesforce

Looker

Hex

Job description

Dandy is seeking a Senior Manager, Revenue Operations, Customer Success to scale our customer lifecycle across onboarding, activation, cross-sell, and retention for our SMB segment. You’ll own the operational backbone of CS, building processes, systems, and incentives to improve productivity and activation.

You will partner with CS leadership to translate goals into actionable operating plans, design capacity models, and drive efficient funnel management.