Senior Manager, Customer Expansion

Dandy; United States; On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Healthcare benefits

Dental benefits

Mental health support

Parental planning

Retirement savings

Paid time off

Job summary

Dandy is building an expansion engine to grow revenue from its existing customer base. The Senior Manager, Customer Expansion leads a high-impact team spanning BDR and STS, shaping the operating model, and scaling capabilities across the portfolio.

You will partner with Account Management, Training, Sales, Marketing, Product, and RevOps to identify expansion opportunities, reduce friction, and drive adoption and retention in a high-growth environment.

Qualifications

• 5+ years of B2B sales, customer growth, or related commercial experience.
• 3+ years managing and developing sales teams and frontline leaders.
• Strong operational discipline and ability to structure ambiguity.

Responsibilities

• Build and lead the Expansion organization with frontline managers across BDR and STS.
• Develop repeatable expansion playbooks across product portfolio and activation workflows.
• Create the BDR-to-STS motion and playbooks for events and high-touch expansion opportunities.
• Establish cadence, metrics, and accountability systems with leading indicators.
• Collaborate with Account Management, Sales, Training, Marketing, Product, and RevOps to remove friction.
• Build feedback loops to identify what works and where customers get stuck.
• Test and operationalize new expansion motions as the business evolves.

Skills

B2B sales

Team leadership

Operational discipline

Cross-functional collaboration

Strategic planning

Job description

Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.

About the Role

As we scale our post-sale organization, we’re seeking a Senior Manager, Customer Expansion to build and lead our expansion motion across Dandy’s existing customer base.

The team combines proactive BDR-led outbound with high-touch events, training, and field motions that help customers adopt additional products and unlock more value from Dandy.

This role is equal parts strategic builder and people leader. You’ll build the operating model and playbooks, lead through frontline managers across BDR and STS teams, and partner closely with Account Management, Training, Sales, Marketing, and RevOps to make expansion a repeatable, scalable revenue motion.

We’re looking for a strong operator who knows how to build teams, create clarity, coach leaders, and get things done. This isn’t about running an existing sales machine—we’re looking for someone who can build one.

What You'll Do

• Build and lead the Expansion organization, developing a high-performing team through frontline leaders across BDR and STS (Sales & Training Specialist) functions
• Develop and refine repeatable expansion playbooks across Dandy’s product portfolio, from customer identification and outbound through product education and activation
• Build the BDR-to-STS motion and the playbook for events, in-person trainings, and other high-touch expansion opportunities
• Establish the team's operating cadence, metrics, and accountability systems, using leading indicators to identify gaps and drive action
• Partner with Account Management, Sales, Training, Marketing, Product, and RevOps to identify opportunities and remove friction from the expansion journey
• Build feedback loops to understand what is working, where customers are getting stuck, and which motions should scale
• Test, iterate, and operationalize new expansion motions as the business evolves

What We're Looking For

• 5+ years of B2B sales, customer growth, or related commercial experience, with 3+ years managing and developing sales teams and frontline leaders
• Proven track record of building and scaling teams, ideally in a high-growth or evolving environment
• Strong operational discipline—you naturally bring structure to ambiguous problems, establish clear metrics, and follow through on execution
• Strong commercial instincts and an understanding of how to translate customer engagement into revenue, adoption, and retention
• Strong ability to build processes, playbooks, and operating rhythms from scratch
• High agency and a bias toward action
• Excellent cross-functional communication and ability to operate effectively across strategy and execution

Bonus Points For

• Experience building an expansion, cross-sell, account growth, or customer revenue motion
• Experience managing BDR and/or STS teams through frontline leaders
• Experience with events, field sales, customer training, or other high-touch commercial motions
• Experience operating across both SMB and Enterprise
• Familiarity with dental, healthcare, SaaS, or other recurring-revenue businesses

For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.

Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!

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