Senior Manager, Customer Expansion USA - Remote

Dandy; Northern (KY); Hybrid; USD 140,000 - 180,000; Full time

Job summary

Dandy is seeking a Senior Manager, Customer Expansion to build and lead our expansion motion across our existing customer base. You will design the operating model, own the expansion playbooks, and coach frontline managers across BDR and STS teams to unlock more value from Dandy’s product portfolio.

This role partners with Account Management, Training, Sales, Marketing, Product, and RevOps to create a repeatable revenue engine, establish cadence and metrics, and remove friction in the expansion

Responsibilities

• Build and lead the Expansion organization
• Develop and refine repeatable expansion playbooks across product portfolio
• Build the BDR-to-STS motion and events/ trainings playbooks
• Establish operating cadence, metrics and accountability systems
• Partner with Account Management, Sales, Training, Marketing, Product and RevOps to remove friction from the expansion journey

Job description

Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.

About the Role

As we scale our post-sale organization, we’re seeking a Senior Manager, Customer Expansion to build and lead our expansion motion across Dandy’s existing customer base.

The team combines proactive BDR-led outbound with high-touch events, training, and field motions that help customers adopt additional products and unlock more value from Dandy.

This role is equal parts strategic builder and people leader. You’ll build the operating model and playbooks, lead through frontline managers across BDR and STS teams, and partner closely with Account Management, Training, Sales, Marketing, and RevOps to make expansion a repeatable, scalable revenue motion.

We’re looking for a strong operator who knows how to build teams, create clarity, coach leaders, and get things done. This isn’t about running an existing sales machine—we’re looking for someone who can build one.

What You’ll Do

Build and lead the Expansion organization, developing a high-performing team through frontline leaders across BDR and STS (Sales & Training Specialist) functions

Develop and refine repeatable expansion playbooks across Dandy’s product portfolio, from customer identification and outbound through product education and activation

Build the BDR-to-STS motion and the playbook for events, in-person trainings, and other high-touch expansion opportunities

Establish the team’s operating cadence, metrics, and accountability systems, using leading indicators to identify gaps and drive action

Partner with Account Management, Sales, Training, Marketing, Product, and RevOps to identify opportunities and remove friction from the expansion journey

Build feedback loops to understand <