Strategic Customer Success Manager — Enterprise Growth

Doppel Inc.; San Francisco (CA); Sur place; USD 150 000 - 190 000; Plein temps

Résumé du poste

Doppel Inc. is seeking a Strategic Customer Success Manager to manage a portfolio of high-growth customers in a fast-moving SaaS/cybersecurity environment. You’ll drive adoption, retention, and expansion while acting as a trusted advisor and advocate for customers.

You will lead onboarding, health monitoring, and strategic business reviews, partnering with Sales for upsell opportunities and ensuring measurable value realization across stakeholders.

Qualifications

• 2–5+ years in Customer Success, Account Management, or similar role in SaaS or cybersecurity.
• Strong ability to manage multiple accounts, prioritizing and driving outcomes.
• Excellent communication and relationship-building with technical and non-technical stakeholders.
• Experience in fast-moving startups with evolving priorities.
• Data-driven decision making and account health tracking.

Responsabilités

• Own a portfolio of enterprise customers, building trust-based relationships across stakeholders.
• Guide customers through onboarding, adoption, and renewal to ensure value realization.
• Monitor account health, identify risks, and mitigate churn.
• Drive product adoption through training, enablement, and best practices.
• Partner with Sales to identify and execute upsell and expansion opportunities.
• Lead customer conversations, including business reviews, highlighting impact and ROI.
• Operate efficiently across a high-volume book of business with scalable processes.
• Collaborate cross-functionally with Sales, Product, and Operations for a seamless experience.
• Surface customer feedback to influence product and operations.

Connaissances

Customer Success

Account Mgmt

SaaS

Cybersecurity

Onboarding

Adoption

Renewal

Upsell

Stakeholders

ROI

Description du poste

Doppel Inc. is seeking a Strategic Customer Success Manager to manage a portfolio of high-growth customers in a fast-moving SaaS/cybersecurity environment. You’ll drive adoption, retention, and expansion while acting as a trusted advisor and advocate for customers.

You will lead onboarding, health monitoring, and strategic business reviews, partnering with Sales for upsell opportunities and ensuring measurable value realization across stakeholders.