Senior Manager, Customer Expansion

Big Internet Seller Services Inc; United States; On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time off

Job summary

Dandy is seeking a Senior Manager, Customer Expansion to build and lead expansion across the existing customer base, blending BDR outbound with high-touch events and training. You’ll establish operating cadence and partner across functions to expand product adoption and value.

You’ll develop repeatable expansion playbooks, lead a frontline-management team, and drive revenue, adoption, and retention through scalable motions.

Qualifications

• 5+ years of B2B sales, customer growth, or related commercial experience.
• 3+ years managing and developing sales teams and frontline leaders.
• Proven track record of building and scaling teams.
• Strong operational discipline and ability to translate engagement into revenue, adoption, and retention.

Responsibilities

• Build and lead the Expansion organization, developing a high-performing team.
• Develop and refine repeatable expansion playbooks across product portfolio.
• Build the BDR-to-STS motion and playbooks for events and trainings.
• Establish operating cadence, metrics, and accountability systems.
• Partner with cross-functional teams to identify opportunities and remove friction in the expansion journey.
• Test, iterate, and operationalize new expansion motions as the business evolves.

Skills

Team leadership

Sales leadership

Cross-functional collaboration

Process design

Growth mindset

Strategic planning

Job description

Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.

About the Role

As we scale our post-sale organization, we’re seeking a Senior Manager, Customer Expansion to build and lead our expansion motion across Dandy’s existing customer base.

The team combines proactive BDR-led outbound with high-touch events, training, and field motions that help customers adopt additional products and unlock more value from Dandy.

This role is equal parts strategic builder and people leader. You’ll build the operating model and playbooks, lead through frontline managers across BDR and STS teams, and partner closely with Account Management, Training, Sales, Marketing, and RevOps to make expansion a repeatable, scalable revenue motion.

We’re looking for a strong operator who knows how to build teams, create clarity, coach leaders, and get things done. This isn’t about running an existing sales machine—we’re looking for someone who can build one.

What You'll Do

Build and lead the Expansion organization, developing a high-performing team through frontline leaders across BDR and STS (Sales & Training Specialist) functions

Develop and refine repeatable expansion playbooks across Dandy’s product portfolio, from customer identification and outbound through product education and activation

Build the BDR-to-STS motion and the playbook for events, in-person trainings, and other high-touch expansion opportunities

Establish the team's operating cadence, metrics, and accountability systems, using leading indicators to identify gaps and drive action

Partner with Account Management, Sales, Training, Marketing, Product, and RevOps to identify opportunities and remove friction from the expansion journey

Build feedback loops to understand what is working, where customers are getting stuck, and which motions should scale

Test, iterate, and operationalize new expansion motions as the business evolves

What We're Looking For

5+ years of B2B sales, customer growth, or related commercial experience, with 3+ years managing and developing sales teams and frontline leaders

Proven track record of building and scaling teams, ideally in a high-growth or evolving environment

Strong operational discipline—you naturally bring structure to ambiguous problems, establish clear metrics, and follow through on execution

Strong commercial instincts and an understanding of how to translate customer engagement into revenue, adoption, and retention

Strong ability to build processes, playbooks, and operating rhythms from scratch

High agency and a bias toward action

Excellent cross-functional communication and ability to operate effectively across strategy and execution

Bonus Points For

Experience building an expansion, cross-sell, account growth, or customer revenue motion

Experience managing BDR and/or STS teams through frontline leaders

Experience with events, field sales, customer training, or other high-touch commercial motions

Experience operating across both SMB and Enterprise

Familiarity with dental, healthcare, SaaS, or other recurring-revenue businesses

For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.

Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!

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