Senior Manager, AI-Driven CRM & Sales Transformation

Frog; New York (NY); Hybrid; USD 165,000 - 220,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, and vision coverage

401(k)

Life and disability insurance

Job summary

Capgemini Invent frog is seeking a Senior Manager, Sales & CRM Transformation to lead complex engagements that redefine how organizations sell, serve customers, and manage revenue. You will advise on CRM strategy, sales models, agentic AI, and cross‑functional delivery across Salesforce, Dynamics 365, and adjacent technologies.

You’ll collaborate with practice leadership to shape pursuits, maintain delivery accountability, and drive value realization while guiding multi-disciplinary teams across

Qualifications

• Seven or more years in CRM and sales transformation.
• Demonstrated experience leading enterprise Salesforce or Microsoft Dynamics 365 programs.
• Practical understanding of agentic and generative AI in sales.
• Willingness to travel up to 30%.

Responsibilities

• Lead enterprise CRM and sales transformation engagements across Salesforce and Dynamics 365.
• Design future-state sales operating models and journeys to increase revenue per employee.
• Shape AI-enabled sales strategies with governance and human handoff.
• Apply design thinking, journey mapping and service design to solutions.
• Co-lead business development, including proposals, RFPs, and executive presentations.
• Direct multidisciplinary teams across design, architecture, data, and change management.

Skills

AI literacy

Agentic AI

CRM strategy

Sales transformation

Executive storytelling

Workshop facilitation

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Microsoft Dynamics 365

Data Cloud

Copilot Studio

Azure AI Foundry

Xactly

Varicent

Clari

Conga

Anaplan

Job description

Capgemini Invent frog is seeking a Senior Manager, Sales & CRM Transformation to lead complex engagements that redefine how organizations sell, serve customers, and manage revenue. You will advise on CRM strategy, sales models, agentic AI, and cross‑functional delivery across Salesforce, Dynamics 365, and adjacent technologies.

You’ll collaborate with practice leadership to shape pursuits, maintain delivery accountability, and drive value realization while guiding multi-disciplinary teams across