Senior Manager, AI-Driven CRM & Sales Transformation

Capgemini Invent; New York (NY); On-site; USD 165,000 - 220,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, vision coverage

Retirement plans

Employee assistance programs

Job summary

Capgemini Invent, a leading global transformation consultant, seeks a Senior Manager, Sales & CRM Transformation to lead complex CRM and sales transformations for enterprise clients. You will advise on CRM strategy, sales models, and AI-enabled approaches across Salesforce and Dynamics 365, partnering with leadership to shape pursuits and ensure value realization.

You will manage cross-functional teams, design future state operating models, and guide governance while delivering practical,

Qualifications

• Experience in CRM and sales transformation programs.
• Ability to advise on CRM strategy and sales operating models.
• Familiarity with AI-enabled sales concepts and governance.
• Proven ability to lead multi-disciplinary teams and workshops.

Responsibilities

• Lead enterprise CRM and sales transformation engagements across Salesforce and Dynamics 365.
• Design future-state sales operating models and seller journeys.
• Shape AI-enabled sales strategies and governance with human oversight.

Skills

CRM strategy

Sales transformation

Agentic AI

Executive stakeholder mgmt

Education

Bachelor’s degree

Tools

Salesforce

Dynamics 365

Job description

Capgemini Invent, a leading global transformation consultant, seeks a Senior Manager, Sales & CRM Transformation to lead complex CRM and sales transformations for enterprise clients. You will advise on CRM strategy, sales models, and AI-enabled approaches across Salesforce and Dynamics 365, partnering with leadership to shape pursuits and ensure value realization.

You will manage cross-functional teams, design future state operating models, and guide governance while delivering practical,