AI-Enabled CRM & Sales Transformation Leader

Capgemini; Atlanta (GA); On-site; USD 165,000 - 220,000; Full time

Benefits offered by this job

401(k)

Paid time off

Health insurance

Job summary

Capgemini Invent is seeking a Senior Manager, Sales & CRM Transformation to lead complex engagements transforming how organizations sell, serve customers, and manage revenue. You will advise on CRM strategy, agentic AI, and lead-to-cash transformations across Salesforce and Dynamics 365, coordinating with design, engineering, and data teams.

You will shape future-state operating models, drive seller productivity, and ensure governance with human oversight, while contributing to practice assets

Qualifications

• Seven+ years in CRM/sales transformation, or equivalent
• Experience leading Salesforce or Dynamics programs through production and adoption
• Understanding of agentic and generative AI applications in sales
• Ability to travel up to 30%
• Bachelor’s degree or equivalent work experience; MBA preferred

Responsibilities

• Lead enterprise CRM and sales transformation engagements across Salesforce and Dynamics 365 from strategy to adoption
• Design future-state sales operating models and journeys to increase revenue per employee
• Shape AI-enabled sales strategies with governance and human oversight
• Co-lead business development including proposals, RFPs, and executive presentations
• Direct multidisciplinary teams across design, solution architecture, data, change management and transformation

Skills

CRM transformation

Sales strategy

AI literacy

Executive communication

Workshop facilitation

Education

Bachelor's degree or equivalent

MBA preferred

Tools

Salesforce

Microsoft Dynamics 365

Salesforce Data Cloud

Copilot/Azure AI Foundry

Job description

Capgemini Invent is seeking a Senior Manager, Sales & CRM Transformation to lead complex engagements transforming how organizations sell, serve customers, and manage revenue. You will advise on CRM strategy, agentic AI, and lead-to-cash transformations across Salesforce and Dynamics 365, coordinating with design, engineering, and data teams.

You will shape future-state operating models, drive seller productivity, and ensure governance with human oversight, while contributing to practice assets