Senior Living Concierge: Welcoming Service & Coordination

Cogir USA; Matthews (NC); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Free meals at work

401K with company match

Paid vacation, holidays, and sick leaf

Health, Dental, Vision, Life Insurance

Job summary

Cogir USA is seeking a personable Concierge to be the first point of contact for residents, families, visitors, and guests in our senior living community. You will provide front desk coverage, greet guests, coordinate resident services, and ensure a welcoming, supportive environment.

The role requires 6–12 months of customer service/front desk experience, proficiency with Word/Excel/Outlook, and the ability to multitask while maintaining confidentiality and a professional demeanor.

Qualifications

• 6–12 months of customer service or front desk experience in a hotel, retirement community, or office setting.
• Proficient with Word, Excel, and Outlook.

Responsibilities

• Answer multi-line telephone and direct calls as needed.
• Greet residents, families, visitors, and vendors with a welcoming demeanor.
• Maintain visitor logs and monitor access to the community.
• Assist residents with scheduling transportation, activities, or appointments.
• Support management with administrative tasks and light clerical work.
• Order office supplies and manage inventory.
• Address resident concerns and elevate issues to management when needed.
• Process work orders and coordinate as required.

Skills

Customer service

Front desk

Hospitality

Microsoft Office

Communication

Education

High School Diploma

Tools

Word

Excel

Outlook

Job description

Cogir USA is seeking a personable Concierge to be the first point of contact for residents, families, visitors, and guests in our senior living community. You will provide front desk coverage, greet guests, coordinate resident services, and ensure a welcoming, supportive environment.

The role requires 6–12 months of customer service/front desk experience, proficiency with Word/Excel/Outlook, and the ability to multitask while maintaining confidentiality and a professional demeanor.