Senior Living Concierge and Front Desk Specialist

Cogir-Senior-Living-2; Tacoma (WA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

Health insurance

Paid vacation and holidays

401K with company match

Free meals at work

Employee Assistance Program

Job summary

Cogir Senior Living is seeking a Concierge to be the first point of contact for residents, families, visitors, and guests at our senior living community. You will provide front desk coverage and deliver exceptional customer service, creating a welcoming and supportive environment.

The role involves coordinating resident services, handling inquiries, and maintaining efficient front desk operations with a friendly, professional demeanor. Flexibility for weekends/holidays is required.

Qualifications

• 6–12 months of customer service or front desk experience in a hotel, retirement community, or office setting required.
• Excellent communication skills and a professional, friendly demeanor.
• Proficient with Word, Excel, and Outlook; ability to handle confidential information.

Responsibilities

• Answer a multi-line telephone, directing calls and inquiries as needed.
• Greet families, residents, guests, and vendors with a smile.
• Maintain outside visitor logs and monitor access to the community.
• Assist residents with scheduling transportation, activities, or appointments.
• Support management with administrative tasks, such as data entry, scheduling, or light clerical work.
• Order office supplies.
• Address resident concerns or questions and escalate to management when necessary.
• Complete work order requests.

Skills

Customer service

Front desk experience

Communication

Multitasking

Education

High School Diploma or equivalent

Tools

Word

Excel

Outlook

Job description

Cogir Senior Living is seeking a Concierge to be the first point of contact for residents, families, visitors, and guests at our senior living community. You will provide front desk coverage and deliver exceptional customer service, creating a welcoming and supportive environment.

The role involves coordinating resident services, handling inquiries, and maintaining efficient front desk operations with a friendly, professional demeanor. Flexibility for weekends/holidays is required.