Senior Living Front Desk Concierge & Guest Experience

Cogir-Senior-Living-2; Mill Creek (WA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, Dental, Vision, Life Insurance

Paid Vacation, Holidays, and SickLeave

401K with company match

Free meals at work

Employee Assistance Program

Job summary

Cogir Senior Living is seeking a Concierge to be the first point of contact for residents, families, visitors, and guests within our communities. The role involves front desk coverage, friendly interactions, and coordinating resident services to create a welcoming environment.

Ideal candidates have 6-12 months of front desk or customer service experience, proficient with Word, Excel, and Outlook, and can work flexible shifts including weekends and holidays. A High School Diploma is required.

Qualifications

• 6-12 months of customer service or front desk experience in a hotel, retirement community, or office setting.
• Working knowledge of Word, Excel, and Outlook.
• Patience and willingness to assist residents, visitors, and team members.
• Friendly, assertive, professional, outgoing, multitasked, and organized.
• Excellent communication skills.
• Availability to work flexible shifts, including weekends and holidays.
• Ability to maintain confidentiality and adhere to ethical standards.

Responsibilities

• Answer a multi-line telephone, directing calls and inquiries as needed.
• Greet all families, residents, guests, and vendors with a smile.
• Maintain outside visitor logs and monitor access to the community.
• Assist residents with scheduling transportation, activities, or appointments.
• Support management with administrative tasks, such as data entry, scheduling, or light clerical work.
• Order office supplies.
• Address resident concerns or questions and elevate issues to management when necessary.
• Complete work order requests.

Skills

Customer service

Front desk

Communication

Multitasking

Confidentiality

Teamwork

Flexibility

Education

High School Diploma

Tools

Word

Excel

Outlook

Job description

Cogir Senior Living is seeking a Concierge to be the first point of contact for residents, families, visitors, and guests within our communities. The role involves front desk coverage, friendly interactions, and coordinating resident services to create a welcoming environment.

Ideal candidates have 6-12 months of front desk or customer service experience, proficient with Word, Excel, and Outlook, and can work flexible shifts including weekends and holidays. A High School Diploma is required.