Senior Living Concierge — Front Desk & Guest Experience

Cogir USA; Fairfax (VA); Hybrid; USD 29,000 - 37,000; Full time

Benefits offered by this job

Health benefits

401K with company match

Free meals at work

Paid time off

Job summary

Cogir USA is seeking a friendly Concierge to serve as the first point of contact in a senior living community. You will provide front desk coverage, assist residents with transportation, activities, and appointments, and help maintain a welcoming, organized environment.

The role requires empathy, strong communication, and the ability to multitask across administrative tasks while supporting residents and families. Weekend and holiday availability is expected.

Qualifications

• Minimum 6–12 months of customer service or front desk experience in a hotel, retirement community, or office setting.
• Proficient in Word, Excel, and Outlook.
• Demonstrates patience, professionalism, and a willingness to assist residents, families, and guests.

Responsibilities

• Answer multi-line telephone and direct calls as needed.
• Greet residents, families, visitors, and vendors warmly.
• Maintain visitor logs and monitor access to the community.
• Assist residents with scheduling transportation, activities, or appointments.
• Support management with administrative tasks, data entry, scheduling, and light clerical work.
• Order office supplies as needed.
• Address resident concerns and escalate to management when appropriate.
• Process work orders and assist with valet service for residents and guests.

Skills

Customer service

Front desk

Computer skills

Communication

Multitasking

Education

High School Diploma or equivalent

Tools

Word

Excel

Outlook

Job description

Cogir USA is seeking a friendly Concierge to serve as the first point of contact in a senior living community. You will provide front desk coverage, assist residents with transportation, activities, and appointments, and help maintain a welcoming, organized environment.

The role requires empathy, strong communication, and the ability to multitask across administrative tasks while supporting residents and families. Weekend and holiday availability is expected.