Front Desk & Resident Services Concierge (Senior Living)

Cogir USA; Burlington (WA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Training and growth opportunities

Pay on demand

Health, Dental, Vision, Life Insurance

Paid vacations and holidays

401K with company match

Free meals at work

Employee assistance program

Generous referral program

Job summary

Cogir Senior Living in the United States is seeking a friendly Concierge to greet residents, families, and guests and to coordinate resident services at the front desk. You will provide courteous, efficient service, manage inquiries, and support daily operations to create a welcoming community environment.

The role requires 6–12 months of front desk or customer service experience, proficiency with Word/Excel/Outlook, and the ability to work flexible shifts, including weekends and holidays.

Qualifications

• 6–12 months of customer service or front desk experience.
• Proficiency with Word, Excel, and Outlook.
• Patient and helpful to residents, families, and staff.
• Friendly, professional, organized and able to multitask.
• Excellent verbal and written communication.
• Ability to work weekends and holidays.
• Maintain confidentiality and ethical standards.

Responsibilities

• Answer a multi-line telephone, directing calls and inquiries as needed.
• Greet all families, residents, guests, and vendors with a smile.
• Maintain outside visitor logs and monitor access to the community.
• Assist residents with scheduling transportation, activities, or appointments.
• Support management with administrative tasks, such as data entry, scheduling, or light clerical work.
• Order office supplies.
• Address resident concerns or questions and elevate issues to management when necessary.
• Complete work order requests.

Skills

Customer service

Front desk

Communication

Multitasking

Confidentiality

Flexible shifts

Education

High School Diploma or equivalent

Tools

Word

Excel

Outlook

Job description

Cogir Senior Living in the United States is seeking a friendly Concierge to greet residents, families, and guests and to coordinate resident services at the front desk. You will provide courteous, efficient service, manage inquiries, and support daily operations to create a welcoming community environment.

The role requires 6–12 months of front desk or customer service experience, proficiency with Word/Excel/Outlook, and the ability to work flexible shifts, including weekends and holidays.