Senior Living Concierge: Welcoming Front Desk Pro

The Virginian by Cogir; Mantua (VA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid vacation and holidays

401K with company match

Free meals at work

Employee Assistance Program

Generous referral program

Job summary

Cogir Senior Living in Mantua, VA is seeking a friendly Concierge to be the first point of contact for residents, families, visitors, and guests. You will provide front desk coverage and deliver exceptional customer service while coordinating resident services and maintaining efficient operations.

The role requires 6–12 months of front desk or customer service experience, strong communication skills, and the ability to work flexible shifts including weekends and holidays.

Qualifications

• Minimum 6–12 months of customer service/front desk experience in a hotel, retirement community, or office setting.
• Proficient with Word, Excel and Outlook.
• Strong communication and organizational skills.
• Friendly, professional, and able to multitask in a busy environment.

Responsibilities

• Answer a multi-line telephone and direct calls as needed.
• Greet families, residents, guests, and vendors with a warm, professional demeanor.
• Maintain visitor logs and monitor access to the community.
• Assist residents with scheduling transportation, activities, or appointments.
• Support management with data entry, scheduling, and light clerical tasks.
• Order and restock office supplies as needed.
• Address resident concerns and elevate issues to management.
• Complete work order requests promptly.
• Assist with valet service for residents and guests.

Skills

Customer service

Communication

Multitasking

Professional demeanor

Friendly

Education

High School Diploma

Tools

Word

Excel

Outlook

Job description

Cogir Senior Living in Mantua, VA is seeking a friendly Concierge to be the first point of contact for residents, families, visitors, and guests. You will provide front desk coverage and deliver exceptional customer service while coordinating resident services and maintaining efficient operations.

The role requires 6–12 months of front desk or customer service experience, strong communication skills, and the ability to work flexible shifts including weekends and holidays.