Resident Experience Concierge

Cogir USA; Burlington (WA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

Pay on demand

Health, Dental, Vision, Life Insurance

Paid Vacation & Holidays

401K with company match

Free meals at work

Employee Assistance Program

Referral program

Job summary

Cogir Senior Living is seeking a friendly Concierge to serve as the first point of contact for residents, families, visitors, and guests. You will provide front desk coverage and outstanding customer service, creating a welcoming, supportive environment and coordinating resident services to enhance daily life in the community.

You will address inquiries, assist with transportation and activities, and maintain efficient front desk operations while supporting management with light administrative

Qualifications

• Minimum 6–12 months of customer service or front desk experience.
• Familiarity with Word, Excel, and Outlook.
• Strong communication and interpersonal skills.
• Ability to maintain confidentiality.
• Flexible shifts including weekends and holidays.

Responsibilities

• Answer a multi-line telephone and direct inquiries as needed.
• Greet families, residents, guests, and vendors with a friendly manner.
• Maintain outside visitor logs and monitor access to the community.
• Assist residents with scheduling transportation, activities, or appointments.
• Support management with administrative tasks such as data entry or scheduling.
• Order office supplies and manage basic clerical tasks.
• Address resident concerns or questions and escalate to management when needed.
• Complete work order requests.

Skills

Customer service

Front desk

Communication

Multitasking

Confidentiality

Education

High School Diploma or equivalent

Tools

Word

Excel

Outlook

Job description

Cogir Senior Living is seeking a friendly Concierge to serve as the first point of contact for residents, families, visitors, and guests. You will provide front desk coverage and outstanding customer service, creating a welcoming, supportive environment and coordinating resident services to enhance daily life in the community.

You will address inquiries, assist with transportation and activities, and maintain efficient front desk operations while supporting management with light administrative