OpenShift TAM: Enterprise Tech Advocate

Red Hat, LLC

United States

Remote

USD 120,000 - 180,000

Full time

3 days ago

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Benefits offered by this job

Flexible work environments

Remote work options

Travel opportunities

Job summary

Red Hat is seeking a Technical Account Manager for Germany to deliver personalized support and mentorship to enterprise customers, building high-value relationships and understanding IT infrastructures and business needs. You will act as a primary liaison across Support Delivery, Engineering, and Product Management, guiding customers through incidents and future cloud adoption.

You will collaborate with Red Hat teams and customers to ensure successful cloud outcomes, shaping technology strategy

Qualifications

Experience in a support, development, engineering, or quality assurance organisation.
Expertise with enterprise cloud solutions like OpenShift, containers, Kubernetes, cloud management, and IT automation.
Ability to manage and grow existing enterprise customer relationships by delivering proactive support.
Outstanding verbal and written communication skills; ability to convey complex information clearly.
Competent comprehension of enterprise architecture and strategic business drivers.
Ability to manage multiple issues and projects with an eye for detail.
Direct experience with a variety of hardware vendors.
Experience with presentation delivery.
Fluent verbal and written communication skills in German.

Responsibilities

Become a Red Hat technical ambassador, building relationships with customers using OpenShift.
Deliver portfolio updates and assist upgrades; advise on changes and potential disruptions.
Conduct technical investigations to find root causes and solutions.
Provide guidance about current and future use of Red Hat offerings.
Perform technical reviews and proactively prevent issues.
Manage customer use cases and maintain clear case documentation.
Create engagement plans and update environment documentation.
Handle escalations with customers and internal teams.
Collaborate with engineering to develop solutions guiding product adoption.
Engage with field teams and partners for a positive cloud experience and enterprise success.
Align with Red Hat cloud strategy and present periodic performance reviews.
Deliver customer-facing presentations and show how cloud roadmap maps to use cases.
Travel as necessary to visit customers or attend internal events.
Collaborate with third-party hardware and software vendors.