Senior IT Support Engineer - Hybrid, Enterprise IT

Beast Industries; New York (NY); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

HSA contributions

401k with match

Flexible vacation

Tech package

Relocation assistance

Job summary

Beast Industries seeks a Senior IT Support Engineer to join a fast-paced, hybrid onsite/remote team. You will deploy enterprise technology, manage IT systems, and strengthen cybersecurity for production, creative, and corporate teams.

You will troubleshoot hardware/software, configure devices, support Google Workspace and SaaS apps, and participate in network deployments across campus and studios. Great fit for problem-solvers in media/entertainment tech.

Qualifications

• 4+ years of IT Support/Admin experience in a mid-to-large organization.
• Excellent communication skills to explain technical concepts clearly.
• Ability to balance multiple priorities in a fast-moving environment.
• Strong knowledge of IT security, access control, and best practices.
• Hands-on experience with macOS and Windows environments.
• Proficiency in Google Workspace or Microsoft 365 administration.
• Solid understanding of networking concepts (DHCP, DNS, VPN, VLANs).
• Experience managing MDM platforms (Jamf, Intune, Kandji, FleetDM).
• Familiarity with IT ticketing systems, asset management, and SaaS administration.
• Certifications such as CompTIA A+, Google IT, Apple ACMT, Microsoft 365, Cisco CCNA welcome.

Responsibilities

• Provide onsite and remote IT support across macOS and Windows environments.
• Configure and deploy laptops, desktops, mobile devices, and peripherals.
• Troubleshoot software and hardware issues across core business apps (Google Workspace, Slack, Zoom, Adobe, Monday.com, DocuSign, Otter.ai).
• Maintain conference room systems, digital signage, printers, and collaboration tools.
• Assist in WiFi and network deployments across campus, studios, and remote locations (Cisco, Ubiquiti, Starlink, MiFi).
• Research, install, configure, and support internal software, cloud tools, and enterprise SaaS.
• Create and maintain IT documentation, knowledge bases, and training guides.
• Assist with hardware purchasing, inventory tracking, asset lifecycle management, and yearly IT planning.
• Support campus network infrastructure, including tracing, patching, and maintaining ethernet/fiber cables.
• Implement IT security best practices and support MDM deployment (FleetDM, Jamf, Intune, Kandji).

Skills

macOS & Windows

Google Workspace administration

Networking fundamentals

MDM platforms

IT security best practices

Tools

Jamf

Intune

Kandji

FleetDM

Cisco / Ubiquiti

Job description

Beast Industries seeks a Senior IT Support Engineer to join a fast-paced, hybrid onsite/remote team. You will deploy enterprise technology, manage IT systems, and strengthen cybersecurity for production, creative, and corporate teams.

You will troubleshoot hardware/software, configure devices, support Google Workspace and SaaS apps, and participate in network deployments across campus and studios. Great fit for problem-solvers in media/entertainment tech.