Junior IT Support Engineer – Hybrid Studio Tech, Growth Path

Promise Studios; Los Angeles (CA); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Health & Wellness

Time Off

401(k) matching

Hybrid work environment

Job summary

Promise Studios seeks an IT Support Engineer to handle day-to-day IT support for the studio, imaging machines, provisioning accounts, and ensuring artists stay productive across projects. The role is junior with a growth path into infrastructure as the studio expands.

You will manage macOS and Windows workstations, cloud VMs, studio transfer tools, and coordinate with vendors. On-site in Los Angeles, hybrid environment with a strong service mindset.

Qualifications

• 1 to 3 years in IT support, or equivalent hands-on depth.
• Working knowledge of macOS and Windows administration, and comfort in a terminal.
• Familiarity with at least one cloud platform (GCP, AWS, or Azure) and with VM troubleshooting.
• Working knowledge of studio transfer, storage, and review tools such as LucidLink, Aspera, Box, or Flow Capture.
• A service temperament: calm, responsive, and fast to unblock people.
• On-site availability in Los Angeles.

Responsibilities

• Own the IT support channel: triage, resolve, escalations, and close the loop with the person, at the pace a live studio runs.
• Image, enroll, and maintain macOS and Windows workstations under device management, including GPU workstations for artists.
• Provision and deprovision accounts, storage access, and permissions as people join productions and rotate across projects.
• Troubleshoot cloud virtual machines, GPU and driver issues, and permissions.
• Support the studio's media transfer, storage, and review tools and the network basics behind those tools.
• Support meeting rooms, review spaces, and the fundamentals that make a studio day work.
• Coordinate with hardware and software vendors on quotes, orders, and licenses.
• Document as you go so the next fix is faster than the last.

Job description

Promise Studios seeks an IT Support Engineer to handle day-to-day IT support for the studio, imaging machines, provisioning accounts, and ensuring artists stay productive across projects. The role is junior with a growth path into infrastructure as the studio expands.

You will manage macOS and Windows workstations, cloud VMs, studio transfer tools, and coordinate with vendors. On-site in Los Angeles, hybrid environment with a strong service mindset.