End-User IT Support Engineer (Hybrid)

LE200 Starz Entertainment, LLC; Santa Monica (CA); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Medical, Vision, Dental coverage

Annual discretionary bonus and merit

Work/life balance – generous leave

401(k) company matching

Tuition reimbursement

Job summary

LE200 Starz Entertainment, LLC seeks an IT Client Support Engineer in Santa Monica to deliver frontline technical support for end users across hardware and software. This role is part of a collaborative IT support team serving multiple locations.

The ideal candidate has 3+ years in IT support, strong Windows 11 and macOS skills, and experience with Active Directory and Microsoft 365, plus excellent communication and a client-first mindset.

Qualifications

• Minimum 3+ years in IT support or desktop support.
• Strong Windows 11 and macOS proficiency.
• Experience with Active Directory and Microsoft 365.
• Familiarity with ITSM platforms, especially ServiceNow.
• Solid networking fundamentals (TCP/IP, DNS, DHCP, VPN) and customer-focused mindset.

Responsibilities

• Provide Tier 1/2 support for hardware, software, networking, and peripherals.
• Diagnose and resolve issues on desktops, laptops, mobile devices, AV, printers.
• Prioritize queues in ITSM to ensure SLA compliance.
• Coordinate with IT teams across locations to maintain consistency.
• Assist in hardware refreshes, software deployments, onboarding/offboarding.
• Create and maintain technical documentation and runbooks.
• Identify recurring issues and recommend long-term improvements.

Skills

3+ years IT support

Windows 11 proficiency

macOS proficiency

Strong communication

Prioritization under pressure

Customer-focused mindset

Tools

Active Directory

Microsoft 365

ServiceNow ITSM

Intune

JAMF

SCCM

Teams

SharePoint

Job description

LE200 Starz Entertainment, LLC seeks an IT Client Support Engineer in Santa Monica to deliver frontline technical support for end users across hardware and software. This role is part of a collaborative IT support team serving multiple locations.

The ideal candidate has 3+ years in IT support, strong Windows 11 and macOS skills, and experience with Active Directory and Microsoft 365, plus excellent communication and a client-first mindset.