IT Senior Support Engineer (Consultative & Technical)

Bowman Williams; Oceanside (NY); Hybrid; USD 100,000 - 110,000; Full time

Benefits offered by this job

Certification Reimbursement

Professional Development Assistance

Generous PTO Plan

Emphasis on work/life balance

Job summary

A fast-growing Managed Services Provider is seeking an IT Senior Support Engineer to offer hands-on support to a range of clients. The effective candidate will diagnose and resolve technical issues, ensuring clients receive outstanding service. With a focus on collaborative problem-solving, the role offers a hybrid work schedule after initial onsite onboarding, along with competitive compensation and growth opportunities. Join a culture that promotes employee well-being and professional development.

Qualifications

• 2+ years MSP experience REQUIRED.
• Experience with Office 365 migrations, troubleshooting and setup.
• Experience configuring and installing various computer and Windows servers.

Responsibilities

• Provide hands-on support across a wide range of client environments.
• Diagnose issues, troubleshoot, and resolve technical challenges.
• Ensure an excellent client experience.

Skills

MSP experience

Office 365 migrations

Configuration and installation of computer and Windows servers

Administering VMware

Installing and maintaining security tools

Networking support

Azure (Entra ID & Azure VMs)

Job description

Overview

This fast-growing Managed Services Provider supports small and mid-sized businesses with modern IT support, consulting, network design, and cybersecurity services. They have a collaborative, growth-minded culture focused on employee well-being and continuous learning. They are seeking an IT Senior Support Engineer to join the team.

Responsibilities

The Senior Support Engineer will provide hands-on support across a wide range of client environments, work tickets end-to-end — diagnosing issues, troubleshooting, resolving technical challenges, and ensuring an excellent client experience. Engineers work from a shared queue, receive ongoing coaching, and grow through real-world problem-solving in a collaborative, team-first environment. The role is based in the north Chicago suburbs with onboarding onsite for 1–2 months, then shifting to a hybrid schedule (three days onsite or at client locations, two days remote).

Compensation

Base pay range: $100,000.00/yr - $110,000.00/yr

Additional compensation: Annual Bonus

Qualifications (IT Senior Support Engineer – Consultative & Technical)

• 2+ years MSP experience REQUIRED
• Experience with Office 365 migrations, troubleshooting and setup
• Experience configuring and installing various computer and Windows servers
• Experience administering VMware preferred
• Experience installing and maintaining approved security tools and policies, and following procedures to implement
• Experience supporting, configuring, maintaining, and upgrading corporate networks (WatchGuard, Barracuda, Aruba)
• Experience installing and integrating new server hardware and applications
• Experience with Azure (Entra ID & Azure VMs)
• Certification Reimbursement
• Professional Development Assistance
• Generous PTO Plan
• Emphasis on work/life balance

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology
• Industries: IT Services and IT Consulting

Location and schedule

Based in the north Chicago suburbs. First 1–2 months onsite for onboarding, then hybrid schedule (three days onsite or at client locations, two days remote).

Note: Other job postings and location data listed in the original description are not included to maintain clarity and relevance.