Senior IT Support Engineer

Mrbeastyoutube; New York (NY); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Competitive Salary

Medical / Dental / Vision

Company-paid Life Insurance

401k with company match

Relocation assistance / housing for 90

Job summary

Beast Industries in New York City seeks a Senior IT Support Engineer to join our growing team. This role blends onsite and remote IT support, troubleshoots hardware and software, and maintains IT infrastructure for production, creative, and corporate teams.

You will work with the IT Manager to deploy enterprise technology, manage IT systems, enhance security, and drive key IT initiatives in a fast-paced media environment. Strong problem-solving and communication skills are essential.

Qualifications

• 4+ years of IT support/admin experience in mid-to-large org.
• Strong troubleshooting across hardware, software and networks.
• Excellent communication to explain tech to non-tech users.
• Experience balancing multiple priorities in fast-paced environments.
• Solid knowledge of IT security and access control.
• Hands-on with macOS and Windows environments.
• Proficient in Google Workspace or Microsoft 365 admin.
• Understanding of DHCP, DNS, VPN, VLANs, etc.
• Experience managing MDM platforms (Jamf, Intune, Kandji, FleetDM).
• Familiar with IT ticketing systems, asset mgmt, SaaS admin.
• Certs such as CompTIA A+, Google IT, Apple ACMT, Microsoft 365, Cisco CCNA.

Responsibilities

• Provide onsite and remote IT support across macOS and Windows.
• Configure and deploy laptops/desktops/mobile devices/peripherals.
• Troubleshoot software/hardware issues and core apps (Google Workspace, Slack, Zoom, Adobe, Monday.com, DocuSign, Otter.ai).
• Maintain conference rooms, digital signage, printers, collaboration tools.
• Assist WiFi/network deployments across campus, studios, remote locations (Cisco, Ubiquiti, Starlink, MiFi).
• Research, install, configure and support internal software and SaaS platforms.
• Create and maintain IT documentation, knowledge bases, training guides.
• Assist with hardware purchasing, inventory tracking, asset lifecycle, IT planning.
• Support campus network infrastructure: tracing, patching, ethernet/fiber cabling.
• Implement IT security best practices and strengthen cybersecurity (MDM).

Skills

IT support

Troubleshooting

Communication

Prioritization

Security best practices

macOS & Windows

Networking concepts

MDM platforms

SaaS administration

Documentation

Education

CompTIA A+

Google IT

Apple ACMT

Microsoft 365

Cisco CCNA

Tools

Jamf

Intune

Kandji

FleetDM

Google Workspace

Microsoft 365

Cisco

Ubiquiti

Starlink

MVNO/Mifi devices

Job description

About Us

Beast Industries is a multifaceted media and entertainment company founded by Jimmy Donaldson, popularly known as MrBeast, the most watched person in the world. Renowned for revolutionizing digital content creation, Beast Industries encompasses a diverse portfolio of ventures that extend far beyond its origins on YouTube. With a mission to entertain, inspire, and create significant social impact, Beast Industries operates across various domains including digital media, philanthropy, consumer products, and innovative business initiatives. At Beast Industries, we believe in the transformative power of digital media and its potential to entertain, educate, and effect positive change. Our commitment to innovation, creativity, and philanthropy drives us to explore new frontiers, create unforgettable experiences, and build a legacy that inspires future generations.

About the Role

MrBeast is seeking an Senior IT Support Engineerto join our growing team. This role is a combination of onsite and remote IT support, troubleshooting hardware and software issues, maintaining IT infrastructure, and ensuring a seamless technology experience for our production, creative, and corporate teams.

You will work alongside the IT Manager to deploy enterprise technology, manage IT systems, enhance security, and contribute to key IT initiatives. This is an exciting opportunity for someone who thrives in fast-paced environments, enjoys problem-solving, and is eager to work with cutting-edge technology.

Responsibilities

• Provide onsite and remote IT support across macOS and Windows environments.
• Configure and deploy laptops, desktops, mobile devices, and peripherals for new and existing employees.
• Troubleshoot software and hardware issues, including core business applications (Google Workspace, Slack, Zoom, Adobe, Monday.com, DocuSign, Otter.ai, etc.).
• Maintain conference room systems, digital signage, printers, and other collaboration tools.
• Assist in WiFi and network deployments across campus, studios, and remote production locations (Cisco, Ubiquiti, Starlink, MiFi).
• Research, install, configure, and support internal software, cloud tools, and enterprise SaaS platforms.
• Create and maintain IT documentation, knowledge bases, and training guides.
• Assist with hardware purchasing, inventory tracking, asset lifecycle management, and yearly IT planning.
• Support campus network infrastructure, including tracing, patching, and maintaining ethernet/fiber cabling (MDF/IDFs).
• Implement IT security best practices, support MDM deployment (FleetDM, Jamf, Intune, Kandji), and strengthen overall cybersecurity.

What We’re Looking For

• 4+ years of IT Support/Admin experience in a mid-to-large organization with strong troubleshooting skills across hardware, software, and networking.
• Excellent communication skills with the ability to explain technical solutions to non-technical users.
• Experience balancing multiple priorities in a fast-moving environment.
• Strong knowledge of IT security, access control, and best practices.
• Hands-on experience with macOS & Windows environments.
• Proficiency in Google Workspace or Microsoft 365 administration.
• Solid understanding of networking concepts (DHCP, DNS, VPN, VLANs, etc.).
• Experience managing MDM platforms (Jamf, Intune, Kandji, FleetDM).
• Familiarity with IT ticketing systems, asset management, and SaaS administration.
• Certifications such as CompTIA A+, Google IT, Apple ACMT, Microsoft 365, Cisco CCNA or similar.
• Experience in media production, content creation, or entertainment industries.
• Knowledge of Linux, scripting, or automation tools.

The target compensation ranges from $100,000 – $130,000 including bonus, benefits, and equity..

Benefits

The Perks, Why Work On the MrBeast Team

We are redefining what entertainment and storytelling look like at global scale. Every piece of content we publish reaches millions and influences culture in real time. This is your opportunity to lead the team that decides how those moments come to life across every screen.

• Competitive Salary
• Generous Medical (Blue Cross Blue Shield), Dental, Vision and company-paid Life Insurance
• Company contributions to employee Health Savings Accounts (HSA)
• 401k Plan with Safe Harbor company-matching
• Flexible vacation policy and paid company holidays
• Company-provided technology package
• Relocation assistance where applicable, including travel and company-provided housing for the first 90 days