Senior Human Services Intake & Benefits Specialist

Commonwealth of VA Careers; Hopewell (VA); On-site; USD 33,000 - 40,000; Full time

Job summary

Commonwealth of VA Careers is seeking an Human Services Assistant III in Virginia. The role serves as the initial contact for clients seeking benefits, screens for eligibility, and assists with applications.

You will interview clients, explain programs, and coordinate resources to support families and individuals. This full-time position offers a starting pay range of $36,633.75 and is commensurate with experience, with expected administrative responsibilities and opportunities to engage with

Qualifications

• Knowledge of customer service principles and English language.
• Working knowledge of office procedures and records management.
• Ability to screen clients for benefits and services.

Responsibilities

• Screens clients for benefits and services.
• Interviews clients and explains programs, services, policies and procedures.
• Assists clients with applications.
• Evaluates and approves agency providers.
• Researches information and maintains logs of client documentation.
• Schedules and coordinates appointments for clients.
• Contacts clients for requested/needed information and responds to routine questions.
• Analyzes needs and coordinates resources to support families/clients.

Skills

Customer service

Communication

Interpersonal skills

Office procedures

Education

High school diploma with post-secondary coursework in social work or related field

Job description

Commonwealth of VA Careers is seeking an Human Services Assistant III in Virginia. The role serves as the initial contact for clients seeking benefits, screens for eligibility, and assists with applications.

You will interview clients, explain programs, and coordinate resources to support families and individuals. This full-time position offers a starting pay range of $36,633.75 and is commensurate with experience, with expected administrative responsibilities and opportunities to engage with