Benefits Screener & Client Advocate

Commonwealth of VA Careers; Martinsville (VA); On-site; USD 28,000 - 52,000; Full time

Job summary

Commonwealth of Virginia Careers is seeking a Human Services Assistant III to serve as the initial contact for clients seeking benefits and services. The role screens clients, explains programs, assists with applications, and coordinates appointments with benefit staff.

Strong interpersonal and organizational skills are essential. As the senior assistant level, you will handle complex screening tasks, prepare referrals, and contribute to budget and reporting requirements.

Qualifications

• Considerable knowledge of customer service principles and practice.
• Strong knowledge of English language, grammar, and document handling.
• Familiarity with administrative and clerical procedures and systems.

Responsibilities

• Screens clients for benefits and services.
• Interviews clients and explains programs, services, policies and procedures.
• Assists clients with applications.
• Maintains logs of client documentation.
• Schedules and coordinates appointments for clients with staff.

Skills

Communication skills

Interpersonal skills

Organization

Counseling

Education

High school diploma with post-secondary coursework in social work/related field

Job description

Commonwealth of Virginia Careers is seeking a Human Services Assistant III to serve as the initial contact for clients seeking benefits and services. The role screens clients, explains programs, assists with applications, and coordinates appointments with benefit staff.

Strong interpersonal and organizational skills are essential. As the senior assistant level, you will handle complex screening tasks, prepare referrals, and contribute to budget and reporting requirements.