Senior Client Services Assistant — Benefits Screener

Virginia-Department-of-Social-Service; Hopewell (VA); Vor Ort; USD 36.000 - 48.000; Vollzeit

Zusammenfassung

Virginia Department of Social Services is seeking a Human Services Assistant III who serves as the initial point of contact for clients seeking benefits and services, screens applicants, and assists with applications. The role involves explaining programs, researching resources, and coordinating appointments with benefit staff.

Candidate should have a high school diploma with related coursework and relevant administrative experience. This is a front-line, client-facing position within the agency.

Qualifikationen

• High school diploma supplemented with post-secondary coursework in subjects such as social work, human services, gerontology, or related fields.
• Relevant work experience in public administrative support work or an equivalent combination of training and experience.

Aufgaben

• Screens clients for benefits and services.
• Interviews clients and explains programs, services, policies and procedures.
• Assists clients with applications.
• Evaluates and approves agency providers.
• Researches information.
• Serves as initial point of contact for applicants.
• Interviews applicants for benefits and/or service programs.
• Provides information regarding programs and benefits and eligibility requirements.
• Assists clients with completing applications and initial screening.
• Provides information and makes referrals for services.
• Maintains logs of client documentation.
• Schedules and coordinates appointments for clients with staff.
• Contacts clients for requested information and responds to routine questions.
• Analyzes needs and coordinates resources to support families/clients.

Kenntnisse

Office equipment

Word processing

Spreadsheets

Ausbildung

High school diploma with post-secondary coursework in social services

Jobbeschreibung

Virginia Department of Social Services is seeking a Human Services Assistant III who serves as the initial point of contact for clients seeking benefits and services, screens applicants, and assists with applications. The role involves explaining programs, researching resources, and coordinating appointments with benefit staff.

Candidate should have a high school diploma with related coursework and relevant administrative experience. This is a front-line, client-facing position within the agency.