Client Services & Benefits Coordinator III

Virginia-Department-of-Social-Service; Rocky Mount (VA); On-site; USD 38,000 - 54,000; Full time

Job summary

Virginia Department of Social Services is seeking a Human Services Assistant III to support unit activity and assist clients and employees as directed by the Supervisor/Director.

Responsibilities include screening clients for benefits, interviewing, explaining programs, assisting with applications, and coordinating appointments. The role emphasizes data collection, reporting, and efficient office procedures to serve the community.

Qualifications

• High school diploma with postsecondary coursework in social services or related fields
• Relevant work experience in public administrative support work or equivalent training

Responsibilities

• Screens clients for benefits and services.
• Interviews clients and explains programs, services, policies and procedures.
• Assists clients with applications.
• Maintains logs of client documentation received.
• Schedules and coordinates appointments for clients with staff.
• Provides information to clients seeking services and makes referrals as needed.
• Assists in preparing financial, statistical forms and reports.

Skills

Customer service

Communication

Interpersonal skills

Plan and organize

Counsel others

Education

High school diploma with related coursework

Experience in public administrative support

Tools

Office software

Job description

Virginia Department of Social Services is seeking a Human Services Assistant III to support unit activity and assist clients and employees as directed by the Supervisor/Director.

Responsibilities include screening clients for benefits, interviewing, explaining programs, assisting with applications, and coordinating appointments. The role emphasizes data collection, reporting, and efficient office procedures to serve the community.