Senior Human Services Screener & Client Advocate

Virginia-Department-of-Social-Service; Milford (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

Virginia Department of Social Services seeks a Human Services Assistant III to serve as the initial point of contact for clients seeking benefits and/or services. The role screens clients, conducts interviews, assists with applications, and coordinates with program staff to ensure timely processing of cases.

Responsibilities include evaluating information, preparing referrals, and maintaining client records.

Qualifications

• Knowledge of customer service principles and basic office procedures.
• Ability to operate common office equipment and software (word processing, spreadsheets).
• Ability to communicate and screen clients for programs and benefits.

Responsibilities

• Screens clients for benefits and services; interviews clients and explains programs.
• Assists clients with applications and conducts initial screening of applications.
• Maintains logs of client documentation and schedules appointments for staff.
• Verifies information and prepares basic reports and referrals as needed.

Skills

Office equipment

Word processing

Spreadsheets

File maintenance

Education

High school diploma

Post-secondary coursework

Public admin experience

Job description

Virginia Department of Social Services seeks a Human Services Assistant III to serve as the initial point of contact for clients seeking benefits and/or services. The role screens clients, conducts interviews, assists with applications, and coordinates with program staff to ensure timely processing of cases.

Responsibilities include evaluating information, preparing referrals, and maintaining client records.