Intake & Benefits Services Specialist

Commonwealth of VA Careers; Virginia; On-site; USD 29,000 - 40,000; Full time

Job summary

Commonwealth of VA Careers is hiring a Human Services Assistant III to serve as the frontline contact for clients seeking benefits and services. You will screen applicants, collect information, and help complete applications in a busy benefits environment.

Strong communication and organizational skills are required. A high school diploma is the minimum education, with relevant public service experience preferred.

Qualifications

• Knowledge of customer service principles and screening clients for benefits and services.
• Ability to interview applicants, gather information and explain programs clearly.
• Strong organizational skills and accuracy in handling records and forms.

Responsibilities

• Screen clients for benefits and services and serve as initial contact.
• Interview applicants and assist with completing applications.
• Maintain logs and organize client documentation; manage appointments.

Skills

Communication

Interpersonal skills

Organization

Problem solving

Education

High School Diploma

Tools

Word processing

Spreadsheets

Office equipment

Job description

Commonwealth of VA Careers is hiring a Human Services Assistant III to serve as the frontline contact for clients seeking benefits and services. You will screen applicants, collect information, and help complete applications in a busy benefits environment.

Strong communication and organizational skills are required. A high school diploma is the minimum education, with relevant public service experience preferred.